With a global presence in over 230 cities, the host company's diverse portfolio of award-winning brands empowers customers to choose the stay that best meets their needs — from city accommodations perfect for business trips and vibrant social living spaces for friends to beachside resorts for family vacations and fully serviced apartments for extended stays. They have a place for every type of journey, where every stay is a story waiting to unfold, where every path leads to belonging.

Role and responsibilities:

The Guest Service Officer is responsible for delivering exceptional guest experiences by providing

courteous, efficient, and personalized service. This role ensures smooth front office operations, accurate

handling of guest transactions, and proactive engagement to anticipate and fulfil guest needs in line

with our service standards.

1. Guest Experience & Service Excellence

• Extend a warm, professional welcome to all guests, reflecting sincerity and local hospitality.
• Address guests by name and build rapport, recognizing returning guests and their preferences.
• Anticipate guest needs and provide proactive, personalized assistance throughout their stay.
• Handle guest requests, feedback, and minor concerns promptly and professionally; escalate when necessary.

2. Front Office Operations

• Perform check-in and check-out procedures efficiently using Property Management Systems (e.g., Opera or equivalent).
• Ensure accuracy in guest registration, room assignment, billing, and payment processing.
• Maintain up-to-date and detailed guest profiles to support future personalization.
• Provide accurate information on property services, facilities, and local attractions.

3. Financial & Administrative Duties

• Manage room charges, deposits, refunds, and billing transactions with a high level of accuracy.
• Maintain cashier float and ensure proper reconciliation at the end of each shift.
• Ensure compliance with financial policies, audit requirements, and internal controls.

4. Coordination & Communication

• Liaise effectively with Concierge, Bell Services, Housekeeping, and Food & Beverage teams to fulfill guest requests seamlessly.
• Record and report guest feedback, incidents, and service issues to Supervisors or the Duty Manager promptly.

5. General

• Uphold grooming, hygiene, and professional appearance standards at all times.

6. Perform any other duties as assigned by Supervisors or Management. The employee also follows our Standard Management: EHS (Environment – Health – Safety) Roles & Responsibilities:

• Carry out their duties in accordance with the company’s EHS Policy, procedures and work instructions.
• Report EHS issues to their manager or head of department.
• Be aware of the significant EHS risks, actual or potential, of their work activities and the EHS benefits of improved personal performance.
• Participate in the EHS programs established by the organization.

Requirements:

• Requires good communication skills, both verbal and written.
• Must possess good computer skills.
• Willingness to work shifts, weekends, and public holidays
• Positive team player with a cooperative attitude
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Key Competencies:

• Dependability & Quality
• Planning & Organising
• Customer Orientation
• Participation & Teamwork
• Learning & Innovation
• Effective Communication
• Problem Solving

Please note:

• Internship opportunities are available across our properties in Vietnam, including Ho Chi Minh City, Binh Duong, Nha Trang, Ha Long, Hai Phong, and Hanoi.
• Internship period: 1–12 months (flexible start and end dates).