With a global presence in over 230 cities, the host company's diverse portfolio of award-winning brands empowers customers to choose the stay that best meets their needs — from city accommodations perfect for business trips and vibrant social living spaces for friends to beachside resorts for family vacations and fully serviced apartments for extended stays. They have a place for every type of journey, where every stay is a story waiting to unfold, where every path leads to belonging.
Role and responsibilities:
To create a lively, welcoming, and family-friendly environment for all guests, ensuring exceptional
hospitality and personalized services. This includes supporting residents with documentation, organizing
events, handling feedback, and providing tailored assistance to long-term residents, VIPs, and other
guests to enhance their overall experience and satisfaction.
1. Warm welcome:
- Greet all guests warmly and enthusiastically from the entrance to ensure a friendly and professional impression upon arrival and departure.
2. Guest Assistance:
- Support guests with flight ticket bookings, transportation arrangements, tour bookings, and provide general information to enhance their stay. Guide and assist in-house tenants with required documentation for services such as visa extensions, residence permits, and Internet service applications.
3. ASR Loyalty Program:
- Provide detailed information about the ASR Loyalty program.
- Encourage new guests to join, assist with registration, and promote the program’s benefits.
4. Resident Engagement:
- Build strong relationships with long-term residents through regular interactions and feedback surveys.
- Make a courtesy call to ensure any issues (if any) are identified and resolved immediately during the guest's stay and before the guest’s departure.
- Collect feedback and complaints from residents, including reviews on OTA websites, and promptly inform relevant departments for resolution. Ensure timely responses are provided to residents.
5. Long-Stay and VIP Arrivals:
- Review long-stay and VIP arrival details, prepare welcome amenities, and ensure a smooth and seamless check-in process.
- Personally meet, greet, and escort long-stay and VIP guests upon arrival.
6. Event Planning and Coordination
- Plan monthly events and activities to engage residents, including preparing proposals, estimating costs, and coordinating with department heads.
- Execute events and activities to create unique and memorable experiences for residents.
7. Creating Unique Customer Experiences:
- Develop and implement creative ideas to surprise and delight residents, enhancing their experience.
8. ISO 14000 and EHS Compliance:
- Align with ISO 14000 standards and adhere to the company's Environment, Health, and Safety (EHS) policy.
- Perform duties in accordance with EHS procedures and report any EHS-related issues to the manager or department head.
- Be aware of the significant EHS risks related to work activities and the benefits of improved performance.
- Actively participate in EHS programs established by the organization.
9. Perform any other tasks as required by the Guest Services Manager or Management.
Requirements:
- Strong English communication skills, both verbal and written.
- Proficiency in office computer skills (e.g., Microsoft Word, Excel, PowerPoint).
- Basic skills in image editing and creating simple videos for internal use (using Canva, Photoshop, or similar tools) are an advantage.
- Honest, open-minded, self-disciplined, self-motivated, friendly, outgoing, polite, organised, flexible, willing to learn.
- Diploma or higher degree in English or Hospitality.
Key Competencies:
- Dependability & Quality
- Planning & Organising
- Customer Orientation
- Participation & Teamwork
- Learning & Innovation
- Effective Communication
- Problem Solving
Please note:
- Internship opportunities are available across our properties in Vietnam, including Ho Chi Minh City, Binh Duong, Nha Trang, Ha Long, Hai Phong, and Hanoi.
- Internship period: 1–12 months (flexible start and end dates).
