As an operations intern, you will be assisting other senior team members in a multitude of activities, ranging from sales and marketing to employee engagement and development.

Role and responsibilities:

This internship is customizable to best fit your career goals. You can choose to dedicate yourself to a specific role of desire. 

Your responsibilities include, but are not limited to:

a) Supply Chain

Planning:

• Support to conduct monthly forecast maintenance.
• Propose and implement solutions to improve demand forecast accuracy.
• Consider the forecast and inventory to suggest purchasing.

Procurement:

• Research and evaluate prospective suppliers.
• Document and assist with the purchasing process.
• Maintain and update supplier information such as qualifications, delivery times, product ranges, etc.

Warehousing & Distribution:

• Ensure daily warehouse activity is aligned with the SOPs.
• Ensure stock movements are recorded accurately.
• Prepare goods for transfer requests from stores, events, and e-commerce channels.
• Document work processes, suggest periodic process improvement

b) Sales Catering

• Create and manage documents required for the events 
• Create new procedures (if needed) for organizing events 
• Manage escalated on-site issues 
• Coordinate and integrate all other operations within an event 
• Work with other departments to ensure that all operational requirements of the events are fulfilled. 
• Resolve escalated participants' enquiries regarding the events. 
• Assist with the setup and teardown of events 
• Input event PL and Check SCM
• Find new prospects, consult with customers to close the deals 
• Manage the cost of consumable materials in each event to ensure the target margin. 
• Document work processes, suggest periodic process improvement

c) Sales

• Plan monthly sales and give recommendations 
• Work with external partners (food delivery platforms, ecommerce marketplaces, suppliers) to update menus, pricing, product information, etc. 
• Conduct market research to find and connect us with potential business partner(s). 
• Assist in planning and execution of promotions to drive sales potential 
• Document work processes, suggest periodic process improvement

d) Marketing

• Conduct content planning and execute F&B events/promotions/ campaigns. 
• Research and curate informative and engaging content for the website, blog, and social channels 
• Provide support for the design team with photography 
• Plan and write content on channels; respond to customer comments and messages on social platforms 
• Coordinate with the Sales team to unify monthly and quarterly promotions and campaign schemes. 
• Review performance on social channels and suggest solutions for improvement periodically. 
• Document work processes, suggest periodic process improvement

e) Design 

• Collaborate with the Marketing team to generate engaging F&B contents 
• Design posts, edit short videos or gifs for social networks 
• Take photos for social posts 
• Design POSM (Point of Sales Material) 
• Document work processes, suggest periodic process improvement

f) HR

• Assist and propose improvements for Barista and Intern recruitment 
• Research and design training courses 
• Organize and facilitate employee engagement activities 
• Document work processes, suggest periodic process improvement

Benefits:

• Modern, green, and open office space with lounge areas, spacious lunchroom, free covered / secure motorbike parking, unlimited free coffee from our own coffee shop downstairs
• Working with our Diverse and Inclusive community with colleagues WFA from across the globe
• Strong culture to support your learning, development, and growth
• Multiple (12+) networking/collaboration/learning/training events each month
• Training and certification support
• Free access to our library (1000+ books), multiple online training portals/ universities/ academies

Requirements:

• A willingness to learn and grow
• Knowledge of the F&B industry and/ or customer service
• A genuine passion for coffee and delighting customers
• Well-organized, detail and result-oriented, and able to multitask
• A proactive and adaptive team player
• Proficient in various computer software such as Microsoft Office Suite, inventory management, order fulfillment, etc.

Please note:  

• Internship allowance is not available, but you will have a meaningful internship here!
• All internships are consultative. This means that both you and your supervisor will need to be proactive in discussing the details of the role, setting targets, and regular check-ins, both prior to arrival and during your internship.
• Internship period: 1–12 months (flexible start and end dates).