The host company is a multimedia brand that reflects the dynamic modern lifestyle of today’s professionals and future innovators in one of the most exciting and rapidly developing regions on Earth.

The host company is based in three of the world’s great cities: Ho Chi Minh City (Vietnam), Yangon (Myanmar), Tokyo (Japan), Vancouver (Canada), and Singapore.

Role and responsibilities:

We are looking for a Sales and customer care representative to assist our customers with technical problems when using our products and services on the Hakobiya mobile application.
Sales and customer care responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities in order to increase sales. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust and increase sales from their successful transactions.
Ultimately, you will help establish our reputation as a company that offers excellent Sales and customer support during all sales and after-sales procedures.

• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales, and Marketing teams
• Assist in training junior Sales and customer care representatives

Requirement:

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry (mobile app and travel) is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Able to handle pressure.

Note: Internship period: 1–12 months (flexible start and end dates).